Job Description: We are currently seeking a highly motivated individual to join our team as a Customer Care Support for IT. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for customer service.

Responsibilities:

• Provide exceptional customer service and support via phone, email, and chat
• Troubleshoot and resolve technical issues related to software and hardware
• Communicate effectively with customers and team members to provide timely and accurate solutions
• Maintain accurate records of customer interactions and issue resolutions in our customer relationship management (CRM) system
• Collaborate with cross-functional teams to identify and escalate issues as needed
• Keep up-to-date with new products, services, and technologies related to our industry

Qualifications:

• Minimum of 2 years of experience in a customer service or technical support role
• Strong communication and interpersonal skills
• Technical knowledge of computer hardware and software
• Ability to troubleshoot and solve problems independently
• Familiarity with customer relationship management (CRM) software
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We offer competitive salary, benefits, and opportunities for career advancement. If you are passionate about customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.